Order Information & Policies

B U Y I N G  H A N D M A D E

Each custom piece is hand stamped. Slight variations in spacing and depth are not flaws

but enhance the one of a kind handmade nature of the piece.  The letters may not line up perfectly.  This adds to the charm of your piece and helps make it one of a kind.  Each piece is designed by hand, letter by letter.  No two pieces will look alike.  This only means your item is unique and handcrafted with love.  They are perfect for gifts to cherish for a lifetime. We hand-stamp each piece one at a time with materials made in the United States.  Each piece is handcrafted by us from start to finish.   We do not use machines nor engrave anything.  Please make sure you are aware that even though we strive for the best we cannot guarantee perfection since each piece is handmade. 

 

C O U P O N S | P R O M O T I O N S | G I F T S | G I V E A W A Y S

You may only use one coupon code per purchase.  Coupons can only be used under the coupon code box when ordering.  It will not apply if it is provided as a note.  It must be entered upon placing the order in the correct box at checkout.  Discounts/Gifts/Credits will not be applied retroactively.  Codes cannot be combined with any other discounts/shop credits/giveaways/etc.  Codes will not apply to previous orders.  Only NEW orders.  No exceptions.

R E Q U E S T S 

Special requests can be left under Notes to Seller or at checkout.  Please be as specific as possible.  If we have an issue or question we will contact you as soon as possible.

I N T E R N A T I O N A L  O R D E R S

Customs and duties are the responsibility of the customer. Customs and duties rates will vary by country. If you would like to know the customs and duties rates for your country, we highly suggest that you contact your local post office or authorities to inquire. 

S H I P P I N G   T R A N S I T  T I M E  E S T I M A T E 

Shipping Location	Transit Time for Delivery
Usa	1-4 days
Canada	5-10 days
Europe	10-14 days
Australia	10-14 days

We may repair and/or do a chain replacement if the clasp is faulty within 30 days of purchase.  It is extremely important you contact us immediately and send us a picture.  Repairs and chain replacements are a service we provide. Please contact us if you need a repair. Please send us an email Hello@madewithlovebyangie.com with a picture and order number.

If your necklace breaks please send us an email at Hello@madewithlovebyangie.com. We can assist you and determine what is the best way to fix the issue.  

We cannot do any adjustments on items that were made with the specifications of the customer.  Unless we made a mistake or made it the wrong length.

HOW TO CARE FOR YOUR JEWELRY

 We are proud to share that our jewelry is made of sheet metals from the United States.  We do not outsource our fine luxurious pieces.  We handcraft them from start to finish in our home studio.

• Gold & Rose Gold Filled: is an actual layer of gold-pressure bonded to another metal.  Gold filled is not to be confused with gold plating as filled literally has 100% more gold than gold plating.  Gold filled is much more valuable and tarnish resistant.  It does not flake off, rub off or turn colors.     

• Sterling Silver:  is .925 or .999 silver.  It is NOT plating.  It will not flake off, rub off or turn colors. 

Is important to follow these best practices to ensure the long, beautiful life of your piece

• Remove jewelry during physical activities including intense cardio workouts {gym, running, etc}

• Remove jewelry when using chemicals: such as shampoos, harsh soaps, lotions, makeup, hairspray, etc.  

• Regularly clean your jewelry using mild soap. Pat dry. DO NOT rub.

• Avoid exposure to pool, spa, etc.

• Avoid abrasive materials such as a terry cloth, bath towel, and shirt to polish your jewelry.

• Avoid any liquid such as water to avoid the black oxidation of the letters to fade.  The  letters, designs, and numbers will never fade as we hand stamp each piece.

If properly cared for, your jewelry can last for years.