Order Information & Policies

By purchasing from our site, you agree to our Terms and Conditions.  Please read everything and make sure you are aware of our policies before ordering.
B U Y I N G  H A N D M A D E
Each custom piece is hand stamped. Slight variations in spacing and depth are not flaws
but enhance the one of a kind handmade nature of the piece.  The letters may not line up perfectly.  This adds to the charm of your piece and helps make it one of a kind.  Each piece is designed by hand, letter by letter.  No two pieces will look alike.  This only means your item is unique and handcrafted with love.  They are perfect for gifts to cherish for a lifetime. We hand-stamp each piece one at a time with materials made in the United States.  Each piece is handcrafted by us from start to finish.   We do not use machines nor engrave anything.  Please make sure you are aware that even though we strive for the best we cannot guarantee perfection since each piece is handmade. 


C O U P O N S | P R O M O T I O N S | G I F T S | G I V E A W A Y S

You may only use one coupon code per purchase.  Coupons can only be used under the coupon code box when ordering.  It will not apply if it is provided as a note.  It must be entered upon placing the order in the correct box at checkout.  Discounts/Gifts/Credits will not be applied retroactively.  Codes cannot be combined with any other discounts/shop credits/giveaways/etc.  Codes will not apply to previous orders.  Only NEW orders.  No exceptions.

R E Q U E S T S 

Special requests can be left under Notes to Seller or at checkout.  Please be as specific as possible.  If we have an issue or question we will contact you as soon as possible.

O R D E R  C H A N G E S
Orders cannot be changed once placed.  Due to the high volume of orders we cannot accept changes.  We start processing orders within 12-48 hours and cannot promise we can make a change so at this time we request that you double check your order before processing it.
Our jewelry is nickel and lead free.

S H I P P I N G   T R A N S I T  T I M E  E S T I M A T E 

Shipping Location

Summer Turnaround to Ship:

*Unless otherwise noted on social media

Transit Time for Delivery

Usa 5-7 Business Days 1-4 days
Canada 5-7 Business Days 5-10 days
Europe 5-7 Business Days 10-14 days
Australia 5-7 Business Days 10-14 days
T U R N A R O U N D  &  T R A N S I T   T I M E
January 2 - June 28
September 7 - November 20
We ship orders within 5 business days via United States postal service.  The transit time within United States can be between 3-7 days.  
Orders shipping outside of the United States can take up to 7-20 days for delivery. 
During the Holidays & Special occasions the turnaround to ship and transit time to deliver might be longer.  We urge you to order ahead of time for a special occasion including Mother's Day, Father's Day, St.Valentine's Day, Christmas, or any other Holiday.
S U M M E R  T U R N A R O U N D
June 29-September 6
During the summer our turnaround might be longer than normal from time to time.  Most of the summer we will ship within 3 business days with the exception of the week of July 4th, and last week of July. If there is no specific turnaround on our social media then we will be following the table below.  
Thank you for understanding and sticking with us! We hope you have an amazing summer and enjoy your family.  I know we will! 
T R A C K I N G  Y O U R  O R D E R
Every order includes a tracking number.  Once we are processing your order, we will send an email with tracking number.  Please allow at least 48 hours for the tracking number to update.  You can track your order online www.usps.com.
We will ship your order to the address provided on your order.  Please make sure the address is correct before placing your order.  We are not responsible for lost orders if the address is incorrectly provided by the customer.
It's the responsibility of the customer on any shipping charges due to returned packages because of incorrect address given.  We will invoice the customer for any shipping charges to return the package to us and resend it to the correct address.

I N T E R N A T I O N A L  O R D E R S

Customs and duties are the responsibility of the customer. Customs and duties rates will vary by country. If you would like to know the customs and duties rates for your country, we highly suggest that you contact your local post office or authorities to inquire. 

S H I P P I N G   T R A N S I T  T I M E  E S T I M A T E 

Shipping Location

Transit Time for Delivery

Usa 1-4 days
Canada 5-10 days
Europe 10-14 days
Australia 10-14 days
**Table is a representation of an estimate only.  During peak season, such as Christmas, Mother's Day and Father's Day the transit time is longer.


E X C H A N G E | R E F U N D | C R E D I T  P O L I C Y 

We strive in providing excellent customer service. With this in mind, If there is a problem with your order please contact us within 3 days of receiving your order. We want to meet the expectations and full satisfaction of all our customers. We are not able to provide refunds on custom personalized orders. If the error was our mistake, we will fix it within 5 days. Please contact us at your earliest convenience.

Once an order is placed we are unable to provide refunds or cancel orders. We do our absolute best to send out the highest quality of hand stamp jewelry. We cannot remake any piece without the original piece returned.

Each custom jewelry piece is hand stamped. Slight variations in spacing and depth are not flaws but enhance the one-of-a-kind handmade nature of the piece. All designs are hand stamped by me. The letters may not line up perfectly. This adds to the charm of your piece and helps make it one of a kind.

Though all sales are final, we strive for excellence in customer service, and we do offer plenty of other solutions. However, we cannot process refunds or returns. Please see our policies page for full information.

We will not accept any returns/exchanges/refunds/credits if customer dislikes the font chosen on their order.  Please contact us if you need assistance with a specific font prior to ordering. 

We may repair and/or do a chain replacement if the clasp is faulty within 30 days of purchase.  It is extremely important you contact us immediately and send us a picture.  Repairs and chain replacements are a service we provide. Please contact us if you need a repair. Please send us an email Hello@madewithlovebyangie.com with a picture and order number.
If your necklace breaks please send us an email at Hello@madewithlovebyangie.com. We can assist you and determine what is the best way to fix the issue.  
We cannot do any adjustments on items that were made with the specifications of the customer.  Unless we made a mistake or made it the wrong length.


 We are proud to share that our jewelry is made of sheet metals from the United States.  We do not outsource our fine luxurious pieces.  We handcraft them from start to finish in our home studio.

  • Gold & Rose Gold Filled: is an actual layer of gold-pressure bonded to another metal.  Gold filled is not to be confused with gold plating as filled literally has 100% more gold than gold plating.  Gold filled is much more valuable and tarnish resistant.  It does not flake off, rub off or turn colors.     

  • Sterling Silver:  is .925 or .999 silver.  It is NOT plating.  It will not flake off, rub off or turn colors. 

Is important to follow these best practices to ensure the long, beautiful life of your piece

  • Remove jewelry during physical activities including intense cardio workouts {gym, running, etc}

  • Remove jewelry when using chemicals: such as shampoos, harsh soaps, lotions, makeup, hairspray, etc.  

  • Regularly clean your jewelry using mild soap. Pat dry. DO NOT rub.

  • Avoid exposure to pool, spa, etc.

  • Avoid abrasive materials such as a terry cloth, bath towel, and shirt to polish your jewelry.

  • Avoid any liquid such as water to avoid the black oxidation of the letters to fade.  The  letters, designs, and numbers will never fade as we hand stamp each piece.

If properly cared for, your jewelry can last for years. 

By purchasing from our site, you agree to our Terms and Conditions.