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SHIPPING & RETURNS

T U R N A R O U N D  &  T R A N S I T   T I M E
We ship orders within 5 business days via United States postal service.  The transit time within United States can be between 3-7 days.  
Orders shipping outside of the United States can take up to 7-20 days for delivery. 
During the Holidays & Special occasions the turnaround to ship and transit time to deliver might be longer.  We urge you to order ahead of time for a special occasion including Mother's Day, Father's Day, St.Valentine's Day, Christmas, or any other Holiday.
T R A C K I N G  Y O U R  O R D E R
Every order includes a tracking number.  Once we are processing your order, we will send an email with tracking number.  Please allow at least 48 hours for the tracking number to update.  You can track your order online www.usps.com.
We will ship your order to the address provided on your order.  Please make sure the address is correct before placing your order.  We are not responsible for lost orders if the address is incorrectly provided by the customer.
It's the responsibility of the customer on any shipping charges due to returned packages because of incorrect address given.  We will invoice the customer for any shipping charges to return the package to us and resend it to the correct address.

I N T E R N A T I O N A L  O R D E R S

Customs and duties are the responsibility of the customer. Customs and duties rates will vary by country. If you would like to know the customs and duties rates for your country, we highly suggest that you contact your local post office or authorities to inquire. 

 

S H I P P I N G   T R A N S I T  T I M E  E S T I M A T E 

Shipping Location

Transit Time for Delivery

Usa 1-4 days
Canada 5-10 days
Europe 10-14 days
Australia 10-14 days
**Table is a representation of an estimate only.  During peak season, such as Christmas, Mother's Day and Father's Day the transit time is longer.

 

E X C H A N G E | R E F U N D | C R E D I T  P O L I C Y 

We strive in providing excellent customer service. With this in mind, If there is a problem with your order please contact us within 3 days of receiving your order. We want to meet the expectations and full satisfaction of all our customers. We are not able to provide refunds on custom personalized orders. If the error was our mistake, we will fix it within 5 days. Please contact us at your earliest convenience.

Once an order is placed we are unable to provide refunds or cancel orders. We do our absolute best to send out the highest quality of hand stamp jewelry. We cannot remake any piece without the original piece returned.

Each custom jewelry piece is hand stamped. Slight variations in spacing and depth are not flaws but enhance the one-of-a-kind handmade nature of the piece. All designs are hand stamped by me. The letters may not line up perfectly. This adds to the charm of your piece and helps make it one of a kind.

Though all sales are final, we strive for excellence in customer service, and we do offer plenty of other solutions. However, we cannot process refunds or returns. Please see our policies page for full information.

We will not accept any returns/exchanges/refunds/credits if customer dislikes the font chosen on their order.  Please contact us if you need assistance with a specific font prior to ordering. 

We may repair and/or do a chain replacement if the clasp is faulty within 30 days of purchase.  It is extremely important you contact us immediately and send us a picture.  Repairs and chain replacements are a service we provide. Please contact us if you need a repair. Please send us an email Hello@madewithlovebyangie.com with a picture and order number.
If your necklace breaks please send us an email at Hello@madewithlovebyangie.com. We can assist you and determine what is the best way to fix the issue.  
We cannot do any adjustments on items that were made with the specifications of the customer.  Unless we made a mistake and made it the wrong length.